Privacy Policy

This Privacy Policy describes how bestratedgardentools collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We take the protection of your personal information seriously and comply with all applicable data protection laws and regulations.

Who We Are

We are the data controller responsible for processing your personal information. We operate the social media basics course for adults over forty in Vilnius, providing educational content and resources for learning Facebook, Instagram, and YouTube. Our organization is committed to transparency in how we collect, use, and protect your data throughout your interaction with our services.

Information We Collect

We collect various types of information to provide our services effectively:

• Personal details such as your name, email address, and phone number when you register for our course or contact us
• Course enrollment information including your progress, completed lessons, and assessment results
• Usage data collected through cookies and analytics tools, including pages visited, time spent on our website, and device information
• Communication records from emails, contact forms, or inquiries you submit to us
• Payment information when you purchase our course (processed securely through third-party payment providers)
• Device and browser information such as IP address, browser type, and operating system

Legal Basis for Processing

We process your personal information based on several legal grounds:

• Consent: When you sign up for our course or subscribe to our newsletter, you provide explicit consent for us to use your information to deliver educational content and communicate with you
• Legitimate Interest: We use data analytics and usage information to improve our course quality, website functionality, and user experience
• Contract Performance: We process your information to fulfill our obligations under the course enrollment agreement and provide the services you've purchased
• Legal Obligation: We may process data to comply with applicable laws, regulations, and legal requests from authorities

How We Use Your Information

We use the information we collect for several purposes:

• Delivering course content, tracking your progress, and providing personalized learning recommendations
• Communicating with you about course updates, new features, and educational announcements
• Responding to your inquiries and providing customer support
• Improving our website, course materials, and overall user experience through analytics and feedback
• Processing payments and maintaining transaction records
• Preventing fraud and ensuring the security of our services
• Complying with legal obligations and protecting our rights

Data Retention

We retain your personal information for specific periods based on the purpose of collection:

• Course enrollment and progress data: Retained for the duration of your active enrollment plus 24 months after course completion for record-keeping and support purposes
• Email communication and contact form messages: Retained for up to 24 months after your last interaction with us
• Analytics and usage cookies: Retained for up to 13 months to analyze trends and improve our services
• Payment and transaction records: Retained for 7 years to comply with accounting and tax regulations
• Server logs and technical data: Retained for up to 12 months for security and troubleshooting purposes
• Newsletter subscribers: Data retained until you unsubscribe or request deletion

Your Rights

You have several rights regarding your personal information under data protection laws:

• Right of Access: You can request a copy of all personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions
• Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances
• Right to Data Portability: You can request your data in a structured, machine-readable format for transfer to another service
• Right to Object: You can object to processing for marketing purposes or legitimate interest activities
• Right to Withdraw Consent: You can withdraw consent for processing at any time without affecting the legality of prior processing

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. We use essential cookies necessary for website functionality, analytical cookies to track usage patterns, and preference cookies to remember your settings. You can control cookie settings through your browser, though disabling certain cookies may limit your access to some website features. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or loss. These measures include encrypted data transmission using SSL technology, secure password protection, restricted access to personal information, regular security audits, and compliance with industry standards. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your login credentials. If you believe your information has been compromised, please contact us immediately.

Third-Party Services

We may use third-party service providers to assist in delivering our services, including payment processors, email service providers, analytics platforms, and hosting providers. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data. We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. When you use payment services, your financial information is processed according to their privacy policies and security standards.

Children's Privacy

Our course is designed for adults over forty years old. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately. Our services are not intended for minors, and we do not knowingly collect data from this age group.

Supervisory Authority

If you have concerns about how we process your personal information, you have the right to lodge a complaint with the competent data protection authority in Lithuania. The State Data Protection Inspectorate (SDPI) is responsible for protecting your data protection rights. You can file a complaint with them if you believe we have violated your privacy rights. This right does not prevent you from seeking other legal remedies through the courts.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where required by law, by sending you an email notification. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.